Privacy Policy

Privacy Policy

Last updated: October 5, 2025

1. Introduction

UNA Constructions Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Project details and service requirements
• Property information and location
• Payment and billing information
• Communication preferences

Technical Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral sources and website usage patterns

3. How We Use Your Information

We use your personal information to:

• Provide construction and renovation services
• Process quotes and manage projects
• Communicate about services and project updates
• Process payments and maintain records
• Improve our services and website functionality
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal information based on:

• Contract: To fulfill our contractual obligations for services
• Consent: For marketing communications and optional services
• Legitimate Interest: To improve services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Trusted third parties who assist in delivering our services
• Subcontractors: When necessary for project completion
• Legal Authorities: When required by law or to protect our rights
• Building Control: For compliance with building regulations

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Project records may be retained for up to 7 years for warranty and legal purposes.

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. We may use Google Analytics or similar services to understand website usage patterns.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your personal information is primarily processed within the UK. If we need to transfer your information outside the UK, we will ensure appropriate safeguards are in place to protect your data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Contact Us